Refund and Cancellation Policy

Thank you for choosing Starton Apparel. This Refund and Cancellation Policy outlines our guidelines for requesting refunds and cancelling orders. By placing an order on our website, you agree to comply with the terms and conditions outlined below.

Order Cancellation

Cancellation Window: You may request to cancel your order within 1 working day of placing it. Please contact our Customer Support team promptly to initiate the cancellation process.

Cancellation Process: To cancel an order, please contact our Support team at info@strton.in . Provide your order number and relevant details. We will make every effort to accommodate your request, but please note that orders that have already been shipped cannot be cancelled.

Refund Policy

Eligibility for Refund: Refunds may be issued for the following reasons:

    • Defective or damaged products upon receipt.
    • Incorrect items received.
    • Non-receipt of products (subject to verification).

  2. Refund Process:

    • Defective or Damaged Products: If you receive a defective or damaged product, please contact our Customer Support team within 10 working days of receiving the item. We may request photos or other evidence to assess the issue. If deemed eligible, we will provide instructions for returning the product and process a refund or replacement.

    • Incorrect Items: If you receive an incorrect item, please contact us within 2 days of receiving the order. We will arrange for the correct item to be shipped to you or provide a refund upon return of the incorrect item.

    • Non-Receipt of Products: If you do not receive your order within the expected delivery time, please contact us within 2 days. We will investigate the matter and may offer a refund or reshipment, subject to verification.

  3. Refund Amount: Refunds will be issued in the original form of payment. The amount refunded may include the product cost and applicable taxes, but shipping charges are non-refundable unless the return is due to an error on our part.

  4. Processing Time: Refunds will be processed within 10 business days after we receive and inspect the returned item(s). The time it takes for the refund to appear in your account may vary based on your payment provider.

Exchanges

At this time, we do not offer direct product exchanges. If you wish to exchange a product for a different size, please follow the return process and place a new order for the desired item.

Contact Us

If you have any questions or need assistance with refunds, cancellations, or returns, please contact our Support team at info@starton.in

Please note that this Refund and Cancellation Policy may be subject to change without notice. It is your responsibility to review this policy periodically.